At Floor Trade Ireland Ltd, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you contact us, use our website, request a quotation, book a fitting job, or use our carpet and flooring services.
This policy is intended to comply with Irish and EU data protection law, including the GDPR. The Data Protection Commission provides GDPR guidance for small businesses, including the need to be clear about what personal data is collected, why it is used, and how it is protected.
1. Who We Are
For the purposes of data protection law, the data controller is:
Floor Trade Ireland Ltd
Address: Spring Valley House, Summerhill, Co. Meath, A83 D883
Email: floortradeireland@gmail.com
Phone: +353 89 606 7802
2. Personal Information We Collect
We may collect and use the following personal information:
- Name;
- Address;
- Email address;
- Phone number;
- Property address where work is to be carried out;
- Details of the flooring or fitting service requested;
- Measurements, room details, photographs, or videos provided by you;
- Payment information;
- Booking and appointment details;
- Messages, emails, or other communications with us;
- Website usage information, where cookies or analytics are used.
3. How We Collect Your Information
We may collect information when you:
- Contact us through our website;
- Call, text, email, or message us;
- Request a quotation;
- Book a measuring or fitting appointment;
- Pay a deposit or invoice;
- Send us photographs, measurements, or property details;
- Use our website or social media pages.
4. Why We Use Your Personal Information
We use your personal information to:
- Respond to enquiries;
- Provide quotations;
- Arrange measuring, supply, delivery, and fitting services;
- Process booking deposits and payments;
- Manage fitting appointments;
- Contact you about your job;
- Order materials or products;
- Keep business and accounting records;
- Deal with complaints or aftercare queries;
- Improve our website and customer service;
- Comply with legal, tax, and regulatory obligations.
5. Legal Basis for Using Your Information
We rely on one or more of the following legal bases:
- Contract: To provide quotations, bookings, fitting services, and related customer support.
- Legal obligation: To keep accounting, tax, and business records.
- Legitimate interests: To operate our business, manage customer relationships, respond to enquiries, and protect our business.
- Consent: Where required, for example for certain marketing communications or non-essential cookies.
6. Booking Deposits and Payment Information
When you pay a booking deposit or invoice, we may process information relating to that payment.
We do not intentionally store full card details unless this is handled securely by a payment provider. Payment providers may process your data in accordance with their own privacy policies.
7. Sharing Your Information
We may share your information with trusted third parties where necessary to provide our services, including:
- Flooring suppliers;
- Fitters or subcontractors;
- Delivery providers;
- Payment processors;
- Accountants or bookkeepers;
- IT, website, hosting, or email service providers;
- Legal, insurance, or professional advisers;
- Public authorities where required by law.
We only share information where necessary and appropriate.
8. How Long We Keep Your Information
We keep personal information only for as long as necessary for the purposes set out in this policy. In general:
- Enquiry information may be kept for up to 24 months;
- Customer records may be kept for up to 6 years for accounting, tax, legal, and warranty purposes;
- Marketing information is kept until you unsubscribe or withdraw consent.
9. Marketing
We may contact you with marketing messages only where we are legally allowed to do so.
You can opt out of marketing at any time by contacting us at floortradeireland@gmail.com.
We will not sell your personal information to third parties.
10. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve website performance, understand visitor usage, and support advertising or analytics.
Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can manage cookies through your browser settings or cookie banner, where available.
11. Your Data Protection Rights
Subject to certain legal limits, you have the right to:
- Access the personal data we hold about you;
- Ask us to correct inaccurate data;
- Ask us to delete your data;
- Restrict or object to certain processing;
- Request a copy of your data;
- Withdraw consent where processing is based on consent;
- Complain to the Data Protection Commission.
You can contact the Data Protection Commission in Ireland if you are unhappy with how your data is handled.
12. Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no website, email, or online system can be guaranteed to be completely secure.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website with the updated date shown at the top.
14. Contact Us
For questions about this Privacy Policy or how we handle your personal data, contact:
Floor Trade Ireland Ltd
Email: floortradeireland@gmail.com
Phone: +353 89 606 7802
Address: Spring Valley House, Summerhill, Co. Meath, A83 D883